1. Identity and contact

Professional: AVILO ESTATE GROUP SRL

Headquarters: 24 Boulevard Louis Schmidt, 1040 Etterbeek, Belgium

Company number: 0726.616.211

Representative: Jean-Christophe Conticello, Founder

Website: conticollection.com

Email: contact@conticollection.com

Host: Hostinger, UAB Jonas g. 60C, 44192 Kaunas, Lithuania

 

2. Purpose

These terms and conditions govern bookings of short-term furnished accommodation made by consumers on the website. All bookings imply full and unreserved acceptance of these terms and conditions.

 

3. Description of accommodations

Key features, capacity, equipment, price and restrictions displayed before validation.
The photos accurately illustrate the general condition and atmosphere, but are not strictly contractually binding.
The maximum capacity indicated cannot be exceeded.
 

4. Booking Process

Selection of dates, entry of identity and contact details.
Display of a summary with total price including VAT, taxes and any applicable fees.
Validation after reading and acceptance of these conditions.
The reservation is confirmed after receipt of the deposit and sending of the confirmation email.
 

5. Prices, taxes and fees

Prices are expressed in euros. Depending on the municipality, tourist taxes and fees for cleaning, linens, or optional extras may be added. The total amount is displayed before payment.

 

6. Payment

Deposit: 50% of the total price to be paid immediately by credit card or bank transfer upon booking.
Balance due no later than [X days] before arrival. Failure to pay by the due date may result in the cancellation of the reservation according to article 10.
Any bank and exchange fees are the responsibility of the customer. Card payments are processed through a secure provider.
 

7. Bank imprint and security deposit

A €1,000 credit card authorization is required no later than the day of arrival. This is a pre-authorization, not a charge, intended to cover damages, deterioration, loss of keys or access badges, inadequate cleaning, failure to comply with house rules, or exceeding the maximum occupancy.

Inventory of fixtures upon entry and exit when scheduled.
In the absence of any anomaly, the imprint is released after departure, subject to the client's bank processing times.
In the event of an anomaly, all or part of the payment may be deducted upon presentation of supporting documents to the client.
If the costs exceed €1,000, the customer remains liable for the balance.
 

8. Check-in, check-out and use

Arrival between [hh:mm] and [hh:mm]. Departure before [hh:mm].
Non-smoking accommodation. Pets [allowed/prohibited] as per the listing.
Parties and noise disturbances are prohibited. Subletting is prohibited.
Compliance with the internal regulations and, where applicable, the condominium rules. Serious breaches may result in termination of the stay without refund, in addition to the deductions stipulated in Article 7.
 

9. Right of withdrawal

Accommodation services provided on a specific date or period are not eligible for the right of withdrawal for contracts concluded remotely in accordance with Article L221-28 of the Consumer Code.

 

10. Cancellation, modification and no-show

Cancellation by the customer:
Up to 30 days prior to the event: refund of the balance if already paid. The 50% deposit remains non-refundable.
Between 30 and 7 days before: refund of [0 to 50%] according to the policy displayed on the advertisement.
Less than 7 days prior to departure: non-refundable.
No-show or early departure: non-refundable.
Date changes: possible subject to availability and price adjustment.
Cancellation by the professional: equivalent alternative accommodation offered or full refund of sums paid. Liability limited to the amounts paid, except in cases of gross negligence or fraud.
 

11. Liability and insurance

The client is responsible for any damage caused by themselves or their companions. It is their responsibility to verify their holiday insurance coverage. The service provider is not liable for utility outages, neighborhood disturbances, or force majeure events. Liability is limited to the cost of the disputed stay, except in cases of gross negligence or willful misconduct.

 

12. Personal Data

Purposes: management of reservations, payments, security deposits, access and logistics, site security, legal obligations.
Legal basis: performance of the contract, legitimate interest, legal obligation where applicable.
Recipients: authorized personnel, technical and payment service providers, insurers if necessary.
Storage periods: adapted to the purposes and legal obligations.
GDPR rights: access, rectification, erasure, restriction of processing, objection, data portability. Exercise these rights by email to contact@conticollection.com with proof of identity. Right to lodge a complaint with the CNIL (French Data Protection Authority).
 

13. Complaints and mediation

In case of difficulty, the customer should first send a written and reasoned complaint to the following address: contact@conticollection.com, recalling the reservation number and the relevant documents (dates, amounts, photos, exchanges).

We acknowledge receipt and will provide a response within [X] calendar days.
If no response is received within this period, or if the response is not satisfactory, the consumer client may contact the consumer mediator to whom we are subject free of charge: [Name of mediator], [postal address], [website for referral].
Mediation is available within one year of the written complaint, provided that no legal proceedings have been initiated.
 

14. Online Dispute Resolution

The European online dispute resolution platform is no longer operational. For an amicable settlement, the customer should use the consumer mediation service indicated above. If no agreement is reached, they may contact the competent national consumer protection authorities.

 

15. Force majeure

Force majeure is defined as any external, unforeseeable, and irresistible event that makes the performance of obligations impossible (for example: an administrative closure order, a major natural disaster, or a widespread network outage). The parties' obligations are then suspended for the duration of the event.

If the force majeure continues beyond [X] days, each party may terminate the contract in writing, without penalty.
In the event of termination, sums paid for services not performed will be refunded, less justified and irreversibly incurred costs as of the date of the event.
Obligations already performed or due before the occurrence of force majeure remain payable.
 

16. Applicable law and competent courts

French law. For consumers, jurisdiction lies with the French courts of the defendant's domicile or the place of performance. The mandatory consumer protection rules of the consumer's country of habitual residence within the European Union remain applicable.

 

17. Entry into force and amendments

The online version in effect on the day of booking is binding throughout the duration of the service. Updates may occur in the future.